Custom & Import Tax Policy
Last Updated: July 2026
SUNVANTA is committed to providing a transparent and reliable shopping experience for our customers. This Customs & Import Tax Policy explains how customs duties, import taxes, and related charges are handled for purchases made through our U.S. website.
This policy applies to orders placed through:
Please review the information below before completing your order.
1. No Additional Customs or Import Tax Charges
At SUNVANTA, the price displayed on our website is the final product price you will pay for your order.
Customers will not be charged additional customs duties, import taxes, tariffs, or clearance fees after completing their purchase.
The total amount shown at checkout represents the complete amount payable by the customer. SUNVANTA will not request any additional payment for customs duties, import taxes, tariffs, or clearance fees after the order has been confirmed.
2. Responsibility for Customs and Import-Related Costs
SUNVANTA works with its fulfillment and logistics partners to manage applicable customs procedures related to order delivery.
If an order requires customs processing, import documentation, or related procedures during transportation, any applicable costs are handled by SUNVANTA and will not be passed on to the customer after purchase.
For orders shipped through SUNVANTA’s available shipping channels, customers will not be required to pay additional customs duties, import taxes, or clearance fees after completing their purchase.
3. Transparent Pricing Commitment
SUNVANTA believes customers should know the full cost of their purchase before completing checkout.
We do not use hidden fees or unexpected charges after payment.
The product price shown on our website is provided clearly before customers place an order, allowing customers to make an informed purchasing decision.
4. Order Fulfillment and Customs Processing
SUNVANTA operates an online retail store serving customers in the United States. Depending on product availability and fulfillment arrangements, orders may be processed through SUNVANTA’s fulfillment partners.
For shipments that may involve cross-border transportation or customs procedures, SUNVANTA works with shipping carriers and logistics partners to support normal delivery and customs processing.
Customers are not required to independently arrange customs clearance payments or pay additional import-related fees after purchase.
5. Customs Delays
Although SUNVANTA works to provide a smooth delivery experience, customs inspections, carrier procedures, or government processing requirements may occasionally affect shipment timing.
If a customs-related delay occurs, SUNVANTA will cooperate with the shipping carrier and provide reasonable assistance to help resolve the issue.
Please note that delivery timing may be affected by circumstances outside of SUNVANTA’s direct control, including government inspections or carrier processing procedures.
6. Accurate Order Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Incorrect or incomplete delivery information may result in shipping delays or unsuccessful delivery attempts.
SUNVANTA is not responsible for delays caused by inaccurate information provided by the customer.
7. Contact SUNVANTA
If you have any questions regarding customs, import procedures, or your order, please contact our customer support team:
SUNVANTA LLC
Customer Service Email:
support@sunvantashop.com
Business Address:
312 W 2nd St Unit #A816,
Casper, WY 82601,
United States
Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (EST)
SUNVANTA is committed to providing clear pricing, transparent policies, and a reliable shopping experience for every customer.