Return & Refund Policy

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process in accordance with the terms below.

Order Cancellations

Orders may be canceled within 6 hours of placement for a full refund.

If you would like to cancel your order, please contact us as soon as possible at support@sunvantashop.com

If your order has already been processed or shipped, cancellation may no longer be possible. However, you may still be eligible to return the item under the conditions outlined in this policy.

Refunds for approved cancellations are issued to the original payment method within 3 to 5 business days.

Return Eligibility

We accept returns within 45 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, in the original packaging, and accompanied by proof of purchase, such as an order number or receipt.

Items must not be returned directly to the manufacturer. All returns must first be reviewed and approved by our support team.

Return Process

To request a return, please email support@sunvantashop.com with your order number, the reason for the return, and clear photos of the product if it is damaged, defective, or incorrect.

Once your request has been reviewed, we will confirm whether the item is eligible for return.

If the return is approved, we will provide return instructions, including the correct return address and, where applicable, a return shipping label.

Please print the label, attach it securely to the package, and return the parcel using the carrier specified in the instructions.

For higher-value items, we recommend using a trackable shipping service.

After we receive and inspect the returned item, we will notify you and process the applicable refund.

Refund Timeline

Refunds for canceled orders are typically processed within 3 to 5 business days.

Refunds for approved returns are generally processed within 7 to 10 business days after the returned item has been received and inspected.

If a partial refund applies, it will be processed within a similar timeframe after the item has been reviewed.

Non-Returnable Items

Certain items are not eligible for return.

These may include personal-use items that cannot be returned for hygiene or safety reasons, free gifts, promotional items, and any items marked as clearance, discounted, or final sale.

Partial Refunds

In some cases, a partial refund may be granted.

This may apply if the returned item shows signs of use, is not in its original condition, is damaged, or is missing parts not due to our error.

Returns requested outside the 45-day return window may also be considered for a partial refund at our discretion.

Return Shipping and Fees

Customers are responsible for return shipping costs unless the return is the result of our error, including cases where the item received is defective, damaged, or incorrect.

If we provide a prepaid return label for a non-defective return, the cost of the label may be deducted from the refund amount.

For higher-value items, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method within 7 to 10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again and then contact your credit card company or payment provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@sunvantashop.com and we will assist you further.

Sale and Clearance Items

Only regular-priced items are eligible for refunds.

Items marked as discounted, clearance, or final sale are not refundable unless they arrive damaged, defective, or incorrect.

Exchanges

We only replace items if they are defective or damaged.

If you receive a defective or damaged item, please contact us within 7 to 14 days of delivery and provide your order number, a description of the issue, and clear photos of the product and packaging.

Once approved, a replacement will be arranged at no additional cost.

Gift Returns

If an item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible to receive store credit once the return has been approved.

If the gift was not marked as such, or if the order was first shipped to the purchaser, any refund will be issued to the original payment method used for the purchase.

Contact Information

Address: 1400 General Way, Unit A, Rincon, GA 31326, United States

Email: support@sunvantashop.com