Warranty Policy
At Sunvanta, we stand behind the quality of our outdoor products. Our cantilever umbrellas, gazebos, and related items are designed for durability and long-term use. To give you peace of mind, we offer a comprehensive warranty along with dedicated after-sales support.
1. Warranty Coverage
We provide a 5-year limited warranty from the date of delivery on eligible products.
This warranty covers defects in materials and workmanship under normal residential use, including:
- Structural frame issues (e.g. bending, cracking, or failure not caused by external impact)
- Manufacturing faults in key components
- Fabric defects such as abnormal tearing or stitching failure under proper use
- Mechanical issues affecting normal operation (e.g. crank system, tilt mechanism)
If a covered issue arises within the warranty period, we will, at our discretion:
- Provide replacement parts
- Offer a product replacement
- Issue a partial or full refund where appropriate
2. What Is Not Covered
The warranty does not apply to damage caused by factors outside of normal use, including:
- Improper installation or incorrect assembly
- Lack of maintenance or misuse
- Damage caused by strong winds, storms, or extreme weather conditions
- Commercial or non-residential use
- Unauthorized repairs or modifications
For outdoor products such as cantilever umbrellas and gazebos, we strongly recommend closing and securing the product during windy conditions to prevent damage.
3. Warranty Conditions
To qualify for warranty support:
- Proof of purchase is required
- The product must have been used in accordance with care instructions
- Any issue should be reported promptly after it is discovered
We reserve the right to assess the condition of the product before approving any warranty claim.
4. After-Sales Support
If you experience any issues with your order, our support team is here to help.
To assist us in resolving your request quickly, please provide:
- Your order number
- A description of the issue
- Photos or videos showing the problem (if applicable)
We aim to respond within one business day and will work with you to find a suitable solution.
5. Spare Parts & Repairs
For issues outside of warranty coverage, we may still be able to assist by offering replacement parts or repair solutions at a reasonable cost.
6. Contact Us
For any warranty or after-sales enquiries, please contact: