Privacy Policy
At Sunvanta, your privacy matters to us. This policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.
By accessing or using sunvanta.com, you agree to the practices described below.
1. Overview
This Privacy Policy applies to all interactions with Sunvanta, including browsing our website, placing orders, and communicating with our support team. It explains what information we collect, why we collect it, and how we handle it responsibly.
2. Information We Collect
We collect information in several ways to provide a smooth and secure experience.
Information you provide directly
- Name, email address, phone number
- Billing and shipping details
- Account login credentials
- Order history and preferences
- Messages sent to our support team
Information collected automatically
- Device type, browser, and operating system
- IP address and general location data
- Website activity such as pages viewed and interactions
- Data collected through cookies and similar technologies
Information from third parties
- E-commerce platform providers (such as Shopify)
- Payment services (including Stripe and PayPal)
- Shipping and logistics partners
- Marketing and analytics providers
3. How We Use Your Information
We use your information to support our business operations and improve your experience, including to:
- Process and deliver your orders
- Communicate with you about purchases or enquiries
- Provide customer support
- Improve website performance and usability
- Send promotional content (you can unsubscribe at any time)
- Detect and prevent fraud or security issues
4. Cookies & Tracking Technologies
We use cookies and similar tools to enhance functionality, analyse traffic, and personalise your browsing experience.
You can control or disable cookies through your browser settings.
For more details, please refer to Shopify’s cookie policy:
https://www.shopify.com/legal/cookies
5. Sharing of Information
We only share your information where necessary to operate our business. This may include:
- E-commerce and payment providers
- Delivery carriers such as FedEx, USPS, and UPS
- Analytics and advertising platforms (e.g. Google, Meta)
We do not sell your personal data.
6. Data Retention
We retain information only for as long as needed to meet legal and operational requirements:
- Order records: up to 7 years
- Account information: up to 2 years after account closure
- Marketing data: until you unsubscribe
7. Data Security
We take reasonable steps to protect your information, including:
- Secure encryption (SSL)
- Controlled access to sensitive data
- Ongoing monitoring of our systems
While no system is completely risk-free, we continuously work to improve our security practices.
8. International Data Transfers
Your information may be processed in countries outside your place of residence, including the United States. Where required, we use appropriate safeguards to protect your data during these transfers.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Ask for corrections or deletion
- Opt out of marketing communications
- Restrict or object to certain data uses
To make a request, please contact us at:
support@sunvantashop.com
10. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.
11. External Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
13. Contact Us
Sunvanta
Address: 1400 General Way, Unit A, Rincon, GA 31326, United States
Email: support@sunvantashop.com
Support Hours
Monday to Friday
9:00 AM – 6:00 PM (EST)